FAQ

How to find a driver who meets me?: Our driver will wait for you at the arrival terminal, holding a sign with your name. If you can not find it, call our hotline +359 889 606 595 and we will do everything that he found you.
What happens if my flight is delayed?: We monitor your flight and are ready to react to any changes in arrival time. Regardless of the delay, we will meet you at the airport and take you to your destination. If the flight is delayed, we do not charge extra taxes and fees.
How do I know that my order is accepted?: Once we receive all the necessary information about the date and time of arrival, we will call you or send you an e-mail with confirmation of service.
How can I make an order?: We work 24 hours a day, 7 days a week, 365 days a year – including holidays. You can fill out the order form, make a phone call or you can write to us by e-mail.
What vehicles are used for transfers?: All transfers are carried out on comfortable vehicles. All vehicles are air-conditioned, insured and meet all security requirements.
When I pay for the service?: Payment is due after the service has been provided or in advance to a bank account after we confirm the request.
Which currencies do you accept payment?: We accept payment in BGN, EUR and USD.
What is included in the price Transfer?: The transfer price includes – Rent a car, driver, fuel, all taxes and fees. Rates are on a vehicle of the type and not per person.
What is a Private Transfer?: Private transfer – a transfer from point A to point B, in which you do not need to wait for other passengers or wait a certain time for departure. You are greeted at the airport or train station with an individual sign, and you will immediately go on a journey.
Where can I change money?: Our driver will be able to transport you through a bank branch, where you can exchange money at a favorable rate. We recommend, if possible to exchange a small amount of money for the Bulgarian currency at departure from the country.
How long is the trip to the airport?: It all depends on the distance to your destination. All detailed information can be obtained from your driver.
Do you offer a excursions?: Yes, we offer excursions. Write your requests to us on e-mail and we will prepare a program for you.

If you have questions, you can write to us by e-mail.